Recent Water Damage Posts

What to do When There’s Water Damage to Wood Flooring

8/9/2019 (Permalink)

Water Damage can cause cupping to your wood floors, especially if not taken care of quickly and appropriately.

Flooding can damage wood floors quickly. This is because wood floors have several permeable access points: between seams, breaks in top coating, under baseboards, and through heating registers.

When wood gets wet it swells and cupping can set in. Cupping is easy to spot: the sides of the boards will bow above the center. In many cases, cupping is a sign that flooring will require replacement. The goal though is to try and get to the problem before it can cause cupping or other damage to your flooring. 

As much water as possible needs to removed as quickly as possible. This is where we at SERVPRO of Burlington come in. With our state of the art equipment we get up excess water, then dry the room and your flooring in an attempt to hopefully save your wood floors. 

Depending on the size of the area and what’s available to you at home, towels, mops, and squeegees may be helpful to try and eliminate some water on your own.  However, if the water source is unknown or the result of a sewage backup, do not attempt to remove the water on your own. Flood waters may contain dangerous pathogens, bacteria, and organic matter. Instead, call us at SERVPRO of Burlington to ensure a safe and thorough cleanup.

If you are able to entirely remove the water on your own, and want to try and mitigate the problem on your own, then the next step would be to vigorously scrub the same areas with a dry brush or broom to loosen any dirt or debris that remains. Next you’d want to clean and sanitize your floors before you can begin to dry them. 

When cleaning your floors, make sure to avoid all soap-based (sudsy) cleaners, wax, or steam cleaners to disinfect your hardwood floors. Mix your preferred detergent according to package directions. Wash the floor in sections to avoid further water damage. Apply the detergent mixture to all affected areas. Remove any residual water as you go.

Even after all standing water has been removed, there’s still plenty of moisture left to cause damage. You’ll need a professional-grade dehumidifier to begin the drying process—a personal use dehumidifier will not suffice. You’ll have to call around to rent one or call in SERVPRO of Burlington. You may need more than one dehumidifier depending on the size of the space and the damage to it. They’ll need to be left on and running undisturbed for at least 24 hours.

Along with dehumidifiers, you can arrange several large fans to encourage more air flow. Direct the fans toward the floor and move them around as needed. If you have central AC, turn that on as well. Depending on the weather outside, open the windows. Don’t forget though that that the purpose of this step is to dehumidify. So, if humidity is high outside, open windows just a few inches. The drying process can take weeks, depending on several factors. The only way to know it’s completely dry is to buy a moisture meter and test the affected areas. 

If you’re unable to successfully mitigate water damage on hardwood floors, you may need professional assistance in removing damaged flooring, mitigating mold and mildew, and restoring your property to like-new condition.

At SERVPRO of Burlington we make it “Like it never happened." Call us 24 hours a day, seven days a week at 336-379-1772 for immediate relief and emergency water damage services.

To Insurance, Is It Flood Damage or Water Damage?

7/27/2019 (Permalink)

Knowing if it’s flood damage or water damage makes all the difference in making your insurance claim

To an insurance company, there is a very big difference between what’s considered flood damage and what’s considered water damage. Your basement has flooded but is that considered a flood or will they consider that water damage? 

Floods are caused by nature and generally effect more than one home (there are exceptions for large rural properties). Everything else, from broken pipes to leaking HVAC equipment, to drains not working properly, is water damage.

While most homeowners insurance policies cover water damage, not all policies cover flood damage. So it’s important to be very clear with your insurance company about which type of damage your home has experienced so that they can guide you to the right forms and provide you with the right coverage. If you aren’t clear you may not only receive the wrong forms but may also have your claim denied. 

If you experience flood damage or water damage then give us a call at SERVPRO of Burlington at 336-379-1772. We are here for you 24/7 and 365 in order to assist you with restoration. We also photograph the damage for you so that it is recorded for you to provide to your insurance company.  

Some Causes of Basement Flooding and How to Determine

7/26/2019 (Permalink)

Basement flooding can have many causes.

Basements can have a tendency to flood. Here are some ways to help prevent your basement from flooding and also tips to help determine the cause. 

When you have a flooding problem in your basement you want to determine where it can be coming from, and the cause. Start first at the eaves troughs and downspouts, and then look at your landscaping and foundation drainage. You want to make sure everything is moving water away from your home and not gathering it into puddles or keeping it near the house. Next move on to check your sewer/sanitary drains and then finally check the interior plumbing. Take a look at your water heater. 

  1. Always keep the gutters and downspouts around your home clean of debris, check for cracks (especially at the connections).  Have the downspouts out 6’ from your foundation.  If they still spill over in heavy rains replace them with a larger size. Check often to ensure water is moving away from your house. 
  2. The ground around your home settles. When this happens it’ll slope towards your foundation. Fill it in and grade the lot so it slopes away from the house at least 6’. That’ll help prevent water from pooling in puddles around your home. 
  3. It’s not easy to determine whether or not you have weeping tile problems, but if the source of the water can’t be found it’s probably time to hire a company with a camera to snake the drains and see if you have a crushed tile or plug.  This would also determine if this is in the sanitary or storm drain.  (Usually if water or sewer is coming up through your drains in the floor or through a basement shower drain this is external backup).
  4. Monitor, clean and maintain your Sump Pump.  Make sure the discharge pipe is free of debris and discharged out into your property where it can be absorbed, such as your lawn or garden.  Next, make sure the pit is cleaned each year as the weeping tiles can carry small amounts of sand or debris into the pit.  Check and test your pump each and every spring (can check yourself by pouring water into the pit until the pump kicks on).  Make it a point to remove and clean the pump once a year.  Always disconnect the power source before you begin working on the pump to protect your safety. Check once a month for debris in the pit. A good back up for your sump pump is a battery backup that will kick on in case you should lose power from a storm.  There are a variety of backups  to choose from. Some even have an audible alarm or can call your phone to notify you of a power outage.  There is also a backwater valve that prevents sewage from backing up into your basement, ask a plumbing company for more information about it. 
  5. Look at your water heater for any cracks or leaks. 

If your basement does experience flooding then call us at SERVPRO of Burlington at 336-379-1772. We are available 24/7 and 365 days a year to assist you with water damage in your home.

How To Monitor Your Home During Warmer Weather For Damage From Cooler Weather

6/24/2019 (Permalink)

Pipes can be damaged during cooler temperatures. Checking for damage can help prevent water damage.

While warmer weather is something many of us look forward to, it can bring with it some problems left behind and created by the cooler seasons before it. As seasons change, you should monitor your home and check to see how weather and cooler temperatures have affected it. Even after a very milder winter, it is still critical to assess your homes exterior to make sure the cold weather hasn’t left you with any property damage.

By monitoring your home for the signs of water damage, it allows you to make sure that any problems are resolved before significant damage occurs. Signs of damage include water stains, cracks, mold and mildew, or damp and musty smells. Should you find any signs of damage, it’s  important to react quickly and take the necessary steps to prevent the damage from getting worse.

There are several common areas to inspect in which damage often occurs. Places to check for potential damage, include your roof and gutter system, foundation and yard, plumbing system and your homes exterior. From the top down these areas could see potential damage from the cooler seasons.

Roof and Gutter System Damage:

The purpose of your roof and gutter system is to remove excess water from your property to prevent damage. High winds, hail and winter storms can tear off or destroy shingles and ice can obstruct the flow of water in gutters and downspouts, allowing water to breach the structure. Winter weather elements can cause holes in your roof from wind or branches. Hail or other debris can cause indentations and divots that overtime can lead to ice and moisture damage. Heavy buildup of ice on your roof can cause your gutters and downspouts to separate from your roofline, disrupting the flow of water and cause water intrusion and damage to the inside of your home or business. Check your roof, gutters and downspouts for visible damage, debris and to make sure that they are functioning properly. Test your gutters to make sure they are functioning properly, and that they drain at least 10 feet away from your home. 

Window, Door and Exterior Damage:

Cold temperatures, and the weather they bring, can take a toll on the structure of your home. Everything from your homes doors, windows and your homes exterior can be affected. Without proper repair to affected areas, peeling paint, cracks in sealant and other damage can lead to moisture and water damage. After winter passes, damaged paint should be removed, primed, sealed and repainted. Cracks and air leaks should be sealed and repaired to prevent more devastating damage later. Any missing exterior siding should be replaced before to prevent additional water and structural damages.

Foundation and Other Drainage Problems:

As crazy as it sounds, winter weather has an effect on your homes foundation and yard. Hairline cracks can develop naturally in the concrete of your homes foundation. Over time these cracks can expand, causing major structural damage if not properly taken care of, and quickly. Water can easily find its way into cracks, freeze and make them larger during the cold weather months. Getting your foundation repaired once warmer weather arrives, can help prevent more problems from developing as time goes by. The best way to avoid foundation damage to your home, is to keep moisture moving away from your foundation. Make sure the ground around your home is graded away from your foundation and consider adding a rain garden with rocks or gravel to your property surrounding your home. 

Plumbing Damage:

Plumbing can be damaged by cooler weather. To adequately deliver water to and from your sinks, boiler, and spickets your plumbing system keeps the water forever flowing. However, during cold winter days and nights cracks and stresses can occur and eventually lead to leaks and pipe breaks that can have a damaging effect on your home. While leaving faucets dripping during the coldest weather can help to prevent cracks, it doesn’t always work. Check your  homes plumbing pipes regularly for cracks and leaks. Pay attention most to the pipes that are closest to the outside elements or are in poorly insulated areas such as the basement or crawlspace, or outside walls and attics of your home. Take the opportunity while doing this, to add some additional insulation as a precautionary measure for the future winter weather to come. 

At SERVPRO of Burlington, we are here for you should your home experience any water damage. Just give us a call at 336-379-1772. We are here for you and available to be reached 24/7 and 365 days a year. 

Tips For Keeping Your Basement Dry

6/23/2019 (Permalink)

Water or moisture in your basement can lead to worse

A wet basement is one of the worst nightmares for a homeowner. Unfortunately, moisture promotes mildew and mold growth. Therefore, what may just appear to be just a tiny trickle or small puddle is actually a warning sign of a much bigger problem. In lieu of this, it is important to keep your basement dry.

Here are some tips on how to keep your basement dry. 

  • Even if your basement isn’t finished, paint your walls with a water resistant paint. By painting a water-resistant paint onto the interior walls of your basement, you’ll help to prevent water from seeping through your walls and into your basement. 
  • Make sure the ground around the exterior of your home slopes away from your foundation. If the slope is toward the basement, water can flow through the foundation and into your basement. 
  • Install gutters and downspouts around your home. Gutters help catch water flowing from your roof and guide it away from your home. This prevents water from falling off the roof and landing on the surface area directly adjacent to your foundation.
  • Place rocks or gravel around the base or foundation of your home. Rocks or gravel  help to absorb water, which can prevent excess water from seeping into your home. 
  • Lots of people have appliances such as water heaters or washing machines in their basements. It is best to constantly inspect these to make sure they are working properly and not leaking. It is also best to make sure all of your appliances such as washers and dryers vent to the outside. As appliances vent, they produce hot air. When the hot air they vent comes into contact with cool air in your basement, condensation can often form. By venting your appliances to the outside of your home, prevents this from happening, which keeps your basement dry.
  • A great appliance to add to your basement is a dehumidifier. Dehumidifiers are great for keeping humidity low in a basement. It can effectively reduce the amount of moisture in the air, which will work towards preventing mold and mildew growth. 

Keeping your basement dry will not only reduce mold and mildew growth, but will therefore also make it a safer area for you and your family. Even if your just using your basement for storage, you and your family are exposed to mold when it grows anywhere within your home. When water intrudes and gets inside, mold can accumulate in as little as 48 hours. If your basement is already wet or you notice mold or mildew growth, you need a professional to help you with clean-up. It needs to be done properly and safely. At SERVPRO of Burlington we are here for you 24/7 and 365 days a year. Just give us a call at 336-379-1772 

Causes of Water Damage

5/21/2019 (Permalink)

Pipes can burst or crack

Of course, one of the biggest causes of water damage is due to major storms. However, water damage occurs when excess water begins to pool in areas where it shouldn’t. This can be caused in many ways as water can come from many different sources. It is good to be aware of common causes of water damage so that you can take precautions against it and to also be able to spot when you have a problem. The more you are proactive, and the sooner you take care of a problem once it arises, than the less damage it may cause. The less damage that is caused means the less damage that then needs to be fixed.

Other than storms, some common causes of water damage include:

Plumbing Problems

While at first thought you are probably thinking an overflowing toilet or bath, some plumbing issues other than those, actually occur within the walls. Lots happen because hoses and pipe joints are not fully attached.


Pipes that burst or leak are common culprits of water damage. Too much pressure in the pipe, for instance if it becomes clogged, can then cause it to burst or leak. Old or rusting pipes are also more prone to leaking as they can often crack or thin out.


Where it comes to household appliances, as they get older or if they are most often used, their pipes get worn. They begin to rust, and crack and with certain appliances their hoses can weaken. For instance, washing machines, refrigerators, water heaters and dishwashers are all susceptible to deterioration. Washing machines and hot water tanks specifically, are the most common culprits of water damage.

Air Conditioning units are another big one. They require regular servicing, and when not maintained properly they can cause moisture buildup.

Drains and Toilets

Drains and toilets can get backed up and blocked which in turn can cause undue pressure in the pipes. However, drains can also get backed up into the sink, or your tub, which will cause them to overflow with water which can cause minor to major flooding. Your toilet can also overflow with water when backed up or clogged causing minor to major flooding. Be wary too of garbage disposals that aren’t working properly. While a great convenience, they are another common reason for pipes to burst or for sinks to back up and flood.


Aside from appliance leaks, water dripping through and into your home, can cause basement leaks. Be it that the water is coming through the concrete foundation of your home, or through an unsealed window, it will lead to a problem and can cause water damage. Water coming into your attic can lead to water pooling in your attic, and also to it then seeping through your ceilings causing it to affect rooms below.

If you suspect Water Damage in your home or if you have experienced Water Damage in your home, than call us at SERVPRO of Burlington at 336-379-1772. We are here for you 24/7 and 365 days a year. We are here for you to make it "like it never happened".

How SERVPRO Sucker Punches Storms

5/24/2018 (Permalink)

SERVPRO of Burlington specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Burlington or Alamance County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today

When Storms or Floods Hit Burlington or Alamance County, SERVPRO is Ready!

5/23/2016 (Permalink)

Our highly trained crews are ready to respond for any storm or flooding damage in Burlington and Alamance County!

SERVPRO of Burlington specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Burlington or Alamance County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today at (336) 229-1156.

April & May Showers Bringing Lots of FLowers

4/17/2015 (Permalink)

SERVPRO of Burlington (336) 229-1156

“April showers bring the May flowers.”
Are you SERVPRO ready?

While spring is a beautiful time of year, April showers can create flood conditions faster than you may realize. Knowing the difference between a flood warning and flood watch is important. A “Flash Flood Watch,” means there is possible flooding in the Burlington area. A “Flash Flood Warning,” means flooding is already occurring or will occur soon in the Burlington area.

Preparing Your Family for a Flood

Your family will be better prepared to withstand a flood if you have the following items available, packed and ready to go in case you need to evacuate your home.

3 day supply of water, 1 gallon per person per day – 3 day supply of non-perishable food items – Flashlights, extra batteries and multi-purpose tools – A first aid kit and a extra medications – Sanitation and person hygiene items – Extra pet supplies, food, ID and vet records – Extra clothing, blankets, sturdy shoes and rain gear – Sunscreen and bug repellent - Emergency contact information and copies of important person documents – A camera to take photos of flood damage – Extra charges for electronic devices.

Burlington Red Cross Emergency Number - (336) 226-2754

Burlington Red Cross Location - 511 W Davis St Burlington, NC 27215

Storm Damage Cleanup and Restoration – What to do after a Flood or Water Damage

Floods and water damage often occur with little warning and can be devastating to homes, business and entire communities. Taking immediate action after a disaster is vital. Communicating with your insurance company and calling upon the emergency response restoration experts at SERVPRO will help you move forward faster. Taking pictures, collecting items, extracting water and starting the ‘dry-out’ process can be helpful, but safety must come first. If your home or business is not sturdy, do not go in. Leave that to us!

Regardless of the storm, flood or water damage, SERVPRO of Greensboro North is here to help! Our team of highly trained water damage specialists is faster in any disaster. And with a national network of over 1,650 SERVPRO Franchises across the country, we have the resources to handle any storm or disaster.

Did you know?

50% of businesses may never reopen after suffering a disaster. Your friends at SERVPRO are the only restoration team to offer everything you need to best prepare your business for disaster at the palm of your hand. We do this with our FREE the Emergency Ready Profile app, also known as an ERP. The ERP app stores your business’s emergency contacts and your business’s venders (HVAC service, plumbers, emergency restoration company, etc.).

Click here to learn more -

What to Do After a Flood or Water Damage

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT to Do After a Flood or Water Damage

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.