Recent Why SERVPRO Posts

SERVPRO Is Committed To Keeping Our Employees and Customers Safe

7/30/2020 (Permalink)

The SERVPRO of Burlington team is doing our part to protect the residents of Elon, Graham, Mebane, and the rest of Alamance County during the COVID-19 Pandemic. Through the North Carolina stay-at-home orders and into reopening we’ve continued to provide our essential services to the surrounding community. 

SERVPRO’s commitment to keeping our employees and customers safe is critical to all of us working together to defeat this virus. Our office staff is including in their screening questions; have you or anyone in your household recently tested positive or been exposed to someone who has tested positive for coronavirus? All in an effort to protect our employees and other customers from exposures to the disease. 

SERVPRO’s Production Technicians and Sales/Marketing Representatives are also adhering to CDC Guidelines and established protocol when meeting with customers out in the field. Each is required to wear a face-covering while onsite and disposable gloves. Their temperatures are also checked each morning daily before going to a customer’s home or place of business. 

If your home or business is in need of our services whether for fire, water, or mold damage; perhaps even deep cleaning services, call the experts today – SERVPRO of Burlington, (336) 229-1156.

Emergency Water Cleanup In Graham, NC

7/27/2020 (Permalink)

Your basements flooded after a heavy rainstorm or your toilet overflows after one too many flush attempts. In both emergency scenarios, a professional water cleanup crew must respond swiftly to mitigate the damage. SERVPRO of Burlington is equipped and ready to assist you with your water cleanup. Offering 24/7, 365 emergency services we understand the inconvenience of a water loss and are committed to helping you resume your normal life. 

From the moment you call our office, you’ll speak with one of our knowledgeable staff members who will guide you through the next steps in the process. Our staff members are experts in cleanup and restoration for water damage as well as the other essential services our team provides to the Graham community. 

SERVPRO Production Team is made up of a dedicated team that will arrive on the scene to begin the process of resolving your water loss. Each member of our production crew is trained in the best mitigation and remediation tactics for water losses that have happened in your basement, attic, bathroom, kitchen, etc. 

If your home or business requires our services whether for fire, water, or mold damage; perhaps even deep cleaning services, call the experts today – SERVPRO of Burlington, (336) 229-1156.

Become Certified: SERVPRO Cleaned Today

6/26/2020 (Permalink)

Certified: SERVPRO Cleaned is a new program introduced last month to help Burlington small businesses reopen safely and confidently this Summer. The coronavirus has disrupted all our lives immensely, especially small business owners. Our local SERVPRO of Burlington is dedicated to going beyond the regular janitorial services of other cleaning crews and truly sanitizing your commercial space. 

Equipping not only small business owners, but manufacturing plans, warehouses, and large retail stores to provide a safe working environment for all. The SERVPRO of Burlington crew has partnered with a number of businesses in the past several months who have sought to create a more sanitary working environment. 

The SERVPRO of Burlington team goes outside the Burlington city limits and serves the communities listed below as well. Please reach out if you would like your business to become Certified: SERVPRO Cleaned. 

  • Burlington, NC
  • Graham, NC 
  • Elon, NC
  • Mebane, NC
  • Snow Camp, NC 
  • Glen Raven, NC 

If your home or business is in need of our services whether for fire, water, or mold damage; perhaps even deep cleaning services, call the experts today – SERVPRO of Burlington, (336) 299-1156.

Helping Homeowners After A Fire

6/24/2020 (Permalink)

Experiencing a home fire is a devastating ordeal. Even if the fire is contained a one-room or spreads to the entire house the ramifications are many. The SERVPRO of Burlington team understands the complications a home fire brings on a family including the desire to recover as many items as possible from the home. 

Fortunately, our professionals are experienced in the field of fire restoration in particular content cleaning. Household items, valued goods, and treasured family heirlooms are all on the list of things a homeowner hope’s to salvage after a home fire. Our crew members are trained on how to thoroughly clean salvage items from a home fire; returning the items to the homeowner in better condition. 

SERVPRO of Burlington loves engaging with the local community including our local fire departments. We’ve listened to the heartwrenching stories of firefighters who arrived on scene to a family that’s lost their home. Hearing those stories reminds our team of the important service we provide to homeowners during a difficult time. 

  • Burlington, NC
  • Graham, NC 
  • Elon, NC
  • Mebane, NC
  • Snow Camp, NC 
  • Glen Raven, NC 

If your home or business is in need of our services whether for fire, water, or mold damage; perhaps even deep cleaning services, call the experts today – SERVPRO of Burlington, (336) 299-1156.

Burlington’s Commercial Cleaning & Disinfecting Partner

6/5/2020 (Permalink)

Certified: SERVPRO Cleaned green and organge graphic on the clear window of a business Certified: SERVPRO Cleaned graphic on the window of a business

Reopening North Carolina as well as the country is happening and business owners are searching for the next steps to take. Reopening safely is critical for your organization to remain open. Your employees and customers are holding you to a new, higher standard, and therefore following CDC Guidelines are quintessential to your overall business strategy. 

Our team is responding to the call of small business owners assisting them to comply with CDC Guidelines; sanitizing commercial spaces and disinfecting high touch services. Certified: SERVPRO Cleaned is a brand new initiative to help restaurants, stores, offices, and manufacturing plans reopen strongly. The program equips teams to feel more comfortable at work and encourages the public to patronize your establishment. 

SERVPRO of Burlington is a small business owned by Stacy & Britt Holcomb. They understand the great responsibility of running a small business and all the important details required to succeed. They’re committed to assisting other small businesses to grow as well. The Burlington community is a resilient community and we’ll get through this together. 

SERVPRO of Burlington is available 24/7 to respond to your fire, water, mold, and proactive cleaning, and emergency disinfecting situation. Call us at (336) 229-1156.

  • Graham, NC
  • Snow Camp, NC 
  • Glen Raven, NC 
  • Elon, NC

SERVPRO is Here to Help during this time of need

3/20/2020 (Permalink)

grey molecules with a purplish/burgundy background like the interior of a person's body with the servpro logo COVID-19 Basic Molecular Graphic

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards. Our local SERVPRO has experience in resolving biohazard situations and has also received certifications from the IICRC. 

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis. Here at our local SERVPRO of Burlington we’ve partnered with authorities when encountering such situations. 

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, ad tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Burlington,  (336) 229-1156.

Contact SERVPRO of Burlington for Your Restoration Needs

7/27/2019 (Permalink)

At SERVPRO we make it “Like it never even happened.”

At SERVPRO of Burlington, we provide 24-hour emergency disaster service. We specialize in the stabilization and restoration of homes and businesses that have suffered small or large losses from water, flood, wind, storm, fire and smoke disasters. 

Our highly trained technicians along with our state of the art equipment and our having over 20 years of experience, makes us the ones to call if you experience water damage, storm damage, fire damage or have mold. No job is too large or too small for us and our team. At SERVPRO we make it “Like it never even happened.” 

We work efficiently, safely and effectively to restore your property to its pre damage condition. We also will take all necessary photographs to be provided to your insurance company so that they may reimburse you for any damages. 

If you experience any water damage, storm damage, fire damage or mold then just give us at SERVPRO of Burlington a call at 336-379-1772. We are able to be reached and can assist you 24/7 and 365. 

Why You Should Choose SERVPRO of Burlington

7/26/2019 (Permalink)

At SERVPRO of Burlington we are here for you 24/7 and 365

At SERVPRO of Burlington, we are here 24/7 and 365 with our fast response time. We understand that a fast response time is crucial when dealing with a fire or water damage event. A fast response can limit further damage to your property, and potentially reduce restoration costs.

At SERVPRO of Burlington we know that you'll need to continue on with your lives as cleanup and restoration is performed. We'll coordinate with you to best allow for your normal routines to continue and will safely isolate the cleanup area from you.

SERVPRO of Burlington we also provides a host of other restoration services in addition to water and fire restoration. We’ve become experts in dealing with mold removal, storm damage, and even the isolation and cleanup of biohazards. No job is too big or too small for us at SERVPRO. We scale our response teams and equipment to best suit any given situation. 

There's no way to know when disaster will strike, costing you money in damages and disrupted operations. When and if catastrophe finds your home or business, you'll be glad to have the peace of mind that comes with knowing the experts at SERVPRO of Burlington are here for you 24/7 and 365. Just give us a call at 336-379-1772. 

Why You Should Choose SERVPRO in Case of Flooding

6/27/2019 (Permalink)

At SERVPRO of Burlington we are here for you 24/7 and 365 days a year for your emergency losses

What would you do if you came home from vacation to find your home flooded by water? Perhaps a pipe burst, a toilet ran over, or bad weather got indoors. There are many ways water can flood your home. If the flooding is septic, can contain contaminants or debris, first remove yourself from the home. If water is not septic, full of contaminants or debris, and you can make your way safely through it to determine the source then do so. If it’s an appliance, shut off your water. The next thing you need to do is not to panic! Instead think about who it is that can help in this type of situation?

Lots of people tend to think that they should call a contractor since they build houses, but there’s a big difference between a general contractor and a restoration contractor. At SERVPRO of Burlington, we are a professional water restoration company. Therefore, we try to restore, rather than replace. Most contractors try to replace everything that is affected, such as flooring, drywall, cabinets and even furniture.

At SERVPRO of Burlington our highly trained technicians are certified and qualified in drying and cleaning water damage to IICRC industry standards. The average dry time is 3-5 days and we only remove materials that can’t be dried by our protocol. Restoring your home is far more cost efficient than replacing materials in your home. With our focus on salvaging all we can, and on restoring all we can versus replacing, we are the ones you should call. We work with all home insurance carriers and are here to help you 24/7 and 365 days a year for your emergency losses. Just give us a call at 336-379-1772.

At SERVPRO of Burlington, We Are IIRC Certified. What IIRC Certified Means

6/24/2019 (Permalink)

At SERVPRO of Burlington we are proud to be not only SERVPRO trainee, but IIRC trained and certified

When it comes to damage to your home or business, you want a company that not only specializes in restoration, but one that’s also experienced and properly trained and certified. 

SERVPRO of Burlington is an IICRC certified firm. The Institute of Inspection, Cleaning and Restoration Certification (IIRC) create the standards for the restoration industry and provide training and certification to restoration companies.  IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry and has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals. Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

At SERVPRO of Burlington we specialize in the cleanup and restoration of both residential and commercial properties after a fire, smoke or water damage event. Our Owner, Managers and Technicians are highly trained in property damage restoration and we are proud to be an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification. At SERVPRO of Burlington, we are even certified by SERVPRO to train other new SERVPRO franchises and their teams. You can be certain that our team is equipped with the knowledge to restore your property. 

If you or anyone you know suffers water damage, fire damage, storm damage or mold, than give us a call at 336-379-1772. We are here 24/7 and 365 days a year to assist. 

Why You Should Choose SERVPRO of Burlington

6/24/2019 (Permalink)

At SERVPRO we make it “Like it never even happened”

At SERVPRO of Burlington we are prepared to take on any size or type of disaster. Whether you’ve experienced water damage, storm damage, fire damage or have mold, we have the highly trained and skilled technicians along with state of the art equipment to assist. 

We are equipped with state of the art drying equipment for floods as well as fire cleaning equipment and products. No job is too big for us and our team to handle. 

Our technicians are highly trained to restore your property to its pre-existing condition after a timely mitigation is performed. Being that we are a locally owned and operated, we can respond faster to lessen the damage and to limit further damage. 

At SERVPRO of Burlington we understand the inconvenience of damage and are willing and able to help you 24/7 and 365 days a year. With over 20 years in the community, we are here not only restore your property but to also to restore your lives back to normal. 

Water damage, storm damage or fire damage can cause great loss and havoc. At SERVPRO of Burlington have the expertise and resources to handle any size disaster and can respond immediately. If you have storm, flood or fire damage than give us a call at 336-379-1772 

Tips to Consider When Selecting a Restoration Company

6/5/2019 (Permalink)

At SERVPRO we have the experience, training, equipment and highly skilled technicians to handle your restoration needs safely and properly.

When damage occurs to your property, it can be a very stressful, confusing, and saddening time for the home or business owner. One way to relieve some of that stress and confusion is to know that you are leaving the job of restoring your property in the right hands. Going with not only with a reputable company is important, but also is going with one specifically specializing in restoration. By choosing a qualified restoration company who can answer any questions you have about the restoration process, will help alleviate your concerns. At SERVPRO of Burlington, we guide you through the entire restoration process. All our technicians are highly trained, to restore your property and safely and properly. We use state of the art equipment and safe but effective products. If a restoration project is done incorrectly, it can result in mold growth or other toxic hazards that can cause serious health issues for the anyone in the home or business. If mold is an issue in your home, we can also remediate that.

Before choosing a restoration company, take these tips into consideration:

  1. Research and compare. Check reviews. Not only read those reviews but pay attention to if the company responds to ALL reviews, including any which may seem to be negative. If a company is being responsive, it’s because they care and appreciate their customers. The reviews, be it positive or negative, deserve their attention. Negative reviews can also not be what they seem and reading an owner’s response may gain perspective. Often in trying times it’s easy to want to impulsively choose a company just to get the job started and done right away. However, basing your decision with reviews, reputation and referrals in mind can help you to make an educated decision.
  2. If you have a friend or family in construction, do not use them. Everyone likes to be able to personally know who may be coming into their home or business. There’s lots of personal space and belongings at stake. It is not the best idea though to hire someone or accept even free services from someone who need to do a job that is beyond their specific skillset. This can harm your relationship with them, and it may take more time and cost more money in the long run. Even construction companies bring in outside electricians, or roofers for instance. Having training and experience where it pertains specifically to the job you need done is key to getting the job done right.
  3. Do not select a contractor even if it is the one who built your home. While they can rent or purchase it, a contractor or general contractor, lacks the proper equipment. They also do have the experience and certified training required to perform water mitigation, smoke odor removal, soot removal and restorative cleaning, deodorizing and handling techniques. They may not understand the proper techniques and safety methods for reconstruction and repairs under such unique conditions. They will also not know how to identify and safely handle any hazardous materials or dangerous structural conditions, after a disaster.
  4. Do not choose a company with little or no experience dealing with insurance companies. As a policy holder, it is your responsibility to disclose any loss to the insurance company and provide the necessary documentation required to process the claim. In turn, you will need to get an estimate from a restoration company that meets the strict insurance company requirements. An experienced company will know also which formats the insurance company needs an estimate in. If the estimate format does not meet the insurance company standards, it might be rejected.
  5. Stay away from companies that specialize mainly in cleaning services. Carpet cleaners, housekeepers, cleaning services are great for every day, small-scale cleaning jobs. When it comes to flooding, water damage, fire, smoke damage, or mold, they don’t have the specific technical capabilities or knowledge to remove high levels of moisture that can infiltrate floors and walls, causing dangerous mold to accumulate. If mold has already begun to grow, as it does within a matter of days, they will not know how to properly treat it so that it does not return, nor will they be able to remove air borne mold spores which can be hazardous for your health. Smoke damage also goes far beyond the soot that is left on walls, ceilings and furniture. If not cleaned and deodorized properly, it can leave behind microscopic toxins and fine particulates that can be hazardous to the health of the occupants.

With over 20 years of experience and extensive training that’s specifically required to be certified in restoration, SERVPRO of Burlington is here for you 24/7 and 365 days a year. Give us a call at 336-379-1772 if you experience any flooding, storm damage, water damage, fire damage, or mold. We are "Faster To Any Disaster", and will make it "Like it never even happened."